Wallet

Guide on how to view wealth management returns on App and Web, including purchase, interest, redemption records, etc.

Withdrawals now use automatic system review. Manual review expected within 30 minutes. Contact support if exceeding 30 minutes.

Guide on how to handle deposits that don't arrive, including checking transaction status, confirming address, contacting support, etc.

Portfolio automated investment plan terms and conditions, including account requirements, investment amounts, processing dates, order execution, etc.

Guide on how to use experience voucher for trading on App, including opening contract account, using experience funds, etc.

Guide on how to withdraw/remit fiat currency on App and Web, including two methods and operation steps.

Guide on how to deposit fiat currency on App and Web, including adding payment account, verification, remittance steps.

Currently supports withdrawal of over 30 fiat currencies including USD, HKD, SGD, etc. Check remittance page for specific currencies.

Please contact customer service to confirm supported fiat currencies for the latest information.

Usually arrives on the same day (working day). Arrival time depends on remittance country/currency, payment method, working hours, bank review, etc.