Wallet

How to view wealth management returns?

Guide on how to view wealth management returns on App and Web, including purchase, interest, redemption records, etc.
Published on 2026-02-28

What to do if cryptocurrency withdrawal does not arrive?

Withdrawals now use automatic system review. Manual review expected within 30 minutes. Contact support if exceeding 30 minutes.
Published on 2026-02-28

What to do if cryptocurrency deposit does not arrive?

Guide on how to handle deposits that don't arrive, including checking transaction status, confirming address, contacting support, etc.
Published on 2026-02-28

Portfolio Investment Plan Terms and Conditions & Fixed Investment Plan Description

Portfolio automated investment plan terms and conditions, including account requirements, investment amounts, processing dates, order execution, etc.
Published on 2026-02-28

How to use experience voucher for trading?

Guide on how to use experience voucher for trading on App, including opening contract account, using experience funds, etc.
Published on 2026-02-28

How to withdraw/remit fiat currency?

Guide on how to withdraw/remit fiat currency on App and Web, including two methods and operation steps.
Published on 2026-02-28

How to deposit fiat currency?

Guide on how to deposit fiat currency on App and Web, including adding payment account, verification, remittance steps.
Published on 2026-02-28

Which fiat currencies are supported for withdrawal?

Currently supports withdrawal of over 30 fiat currencies including USD, HKD, SGD, etc. Check remittance page for specific currencies.
Published on 2026-02-28

Which fiat currencies are supported for deposit?

Please contact customer service to confirm supported fiat currencies for the latest information.
Published on 2026-02-28

How long does fiat currency withdrawal/remittance take?

Usually arrives on the same day (working day). Arrival time depends on remittance country/currency, payment method, working hours, bank review, etc.
Published on 2026-02-28
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Regulation Subject
BIYA GLOBAL LLC
BIYA GLOBAL LLC is registered with the Financial Crimes Enforcement Network (FinCEN), an agency under the U.S. Department of the Treasury, as a Money Services Business (MSB), with registration number 31000218637349, and regulated by the Financial Crimes Enforcement Network (FinCEN).
BIYA GLOBAL LIMITED
BIYA GLOBAL LIMITED is a registered Financial Service Provider (FSP) in New Zealand, with registration number FSP1007221, and is also a registered member of the Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme in New Zealand.
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