Wallet
DepositWithdrawalFlash ExchangeWealth ManagementBank Account BindingFunds & BillsTrading & MarketFixed Investment
What payment methods are supported for fiat currency deposits?
Currently only bank transfer deposits are supported.
Published on 2026-02-28
What are the fees for fiat currency withdrawal/remittance?
Fees: 20 USD for 200-2000 USD, 1% for over 2000 USD, minimum 0.5% available.
Published on 2026-02-28
What to do if fiat currency deposit does not arrive?
Guide on how to handle fiat deposits that don't arrive, including checking transaction status, contacting support, obtaining MT103, etc.
Published on 2026-02-28
What to do if fiat currency withdrawal/remittance does not arrive?
Usually arrives same day. Contact support if not arrived by third working day. Possible reasons include bank processing, review, account errors, etc.
Published on 2026-02-28
How long does fiat currency deposit take?
Bank transfers usually take 1-3 working days. Contact the remitting bank if it exceeds 3 working days.
Published on 2026-02-28
What is email account transfer?
Transfer assets to other users' BiyaPay accounts by entering their registered email addresses.
Published on 2026-02-28
What is the minimum deposit amount for fiat currency?
Minimum fiat deposit is equivalent to 500 USD. Different currencies subject to app page or customer service notice.
Published on 2026-02-28
How to transfer via email account?
Guide on how to transfer via email account on App and Web, including selecting currency, entering recipient email, etc.
Published on 2026-02-28
Why does the fiat deposit amount sometimes differ from the received amount?
Banks may charge fees when processing transactions, resulting in received amount being less than deposit amount.
Published on 2026-02-28
What are BiyaPay withdrawal processing hours?
Fiat withdrawal processing: Singapore working days 9 AM-5 PM. Cryptocurrency: 24/7 submission, review 8:00-24:00.
Published on 2026-02-28