What to do if fiat currency withdrawal/remittance does not arrive?

Generally arrives on the same day. If the withdrawal time is too late or encounters bank review, it usually arrives within one to three working days. If it has not arrived by the third working day, please contact BiyaPay customer service to inquire about the remittance progress.

Fiat currency withdrawal not arriving may be caused by various reasons. Here are some common reasons:

1、Bank Processing Time:

Different banks have different processing times, especially during weekends or legal holidays, which may cause withdrawal arrival delays.

2、Bank Review:

Due to sensitive recipient identity or uncertain information, or suspicious transactions requiring additional review, bank review may involve any party among intermediary banks, remitting banks, or receiving banks, which may lead to extended processing time.

3、Incorrect Recipient Account Information:

If you filled in incorrect bank account information when submitting the withdrawal request (such as wrong account number, recipient name, bank code, etc.), it may result in funds failing to be successfully transferred to the recipient account.

4、Intermediary Bank Issues:

During cross-border remittance, funds may need to pass through multiple intermediary banks. If intermediary banks have issues or processing delays, it may also affect arrival time.

5、Anti-Money Laundering (AML) and Regulatory Review:

If the withdrawal amount is large or there are other suspicious factors, it may trigger anti-money laundering and regulatory review procedures, leading to withdrawal delays or requiring additional documents.

Understanding these possible reasons can help you better understand why withdrawals may be delayed and take appropriate measures to contact the BiyaPay support team or wait for further processing.