Remittance Function
Basic Information about RemittanceRemittance Status and Fund DestinationRemittance Amount and Information ErrorsCancel Remittance and RefundRemittance Countries/RegionsRemittance MethodsBank ReviewLarge Amount RemittanceReceiving AccountRates and Fees
Why did I receive an email saying the remittance is completed, but the funds have not arrived?
It means it has been submitted to the bank for remittance, the bank is processing it, and it will basically arrive on the same working day.
Published on 2026-02-09
How long does it take to arrive after submitting remittance?
It will basically arrive on the same day (working day), depending on the country currency, payment method, working hours and bank review.
Published on 2026-02-09
How to fill in the first and last name of the payee?
Use English or pinyin, usually first name first and last name last, fill in the complete name according to passport or ID.
Published on 2026-02-09
How long does it take for large remittances to arrive?
Generally arrives on the same working day, conservatively estimated 1-3 working days, can contact if not arrived on the third working day.
Published on 2026-02-09
If the remittance fails, how long will it take to refund?
Refunds generally take 5-20 working days, depending on the bank.
Published on 2026-02-09
What to do if I forget the remittance message?
If you forget to fill in the message after submitting the order, you can cancel and refill according to the order status or contact customer service.
Published on 2026-02-09
Why does my remittance take so long and has not arrived after more than three working days?
May be delayed due to cross-border remittance, bank processing time, fund review, information errors, etc.
Published on 2026-02-09
Can I remit a specific amount?
You can remit a specific amount, the actual remittance amount will be displayed on the remittance page.
Published on 2026-02-09
Will there be a refund fee?
The bank will charge a certain refund fee, and we will credit the account according to the actual refund amount.
Published on 2026-02-09
What is the minimum amount for fiat currency withdrawal?
The minimum amount for fiat currency withdrawal is equivalent to 200 USD, you can view the range when adding a receiving account.
Published on 2026-02-09