What to do if the fiat recharge does not arrive?

Failure to receive fiat currency recharge may cause anxiety, but there are usually several steps that can help you solve this problem. Here are some detailed steps and suggestions that can help you deal with the problem of fiat currency recharge not being credited.

1.Check transaction status

You recharge through bank transfer, check your bank account to ensure the transfer has been successfully completed. You can view bank statements or online banking transaction records.

2.Confirm account info

Make sure you use the correct account info when transferring money. Any incorrect account info will result in funds not being received.

3.Network latency

Bank transfer or payment platform transaction processing may take some time, especially during peak periods or holidays. Typically, bank transfer may take 1-3 working days.

4.Contact Hui Travel customer service to obtain MT103 (modified).

Please contact the customer service of Huixing and ask them to provide you with the MT103 message for the remittance. After obtaining the MT103, submit it to the BiyaPay customer service, and we will use this information to contact the receiving bank to help you check the progress of the remittance.

5.Contact the exchange or platform customer service

If the problem cannot be solved after the above steps, you can contact the customer service support of the exchange or platform. Providing the following information will help them process your problem faster.

• Transaction date and time: Accurate transaction date and time.
• Transaction amount: the specific amount of recharge.
• Transaction reference number or number: The transaction reference number or number of the bank transfer or payment platform.
• Recharge account info: The account or address information you have recharged to.
• Transaction voucher: If there is a bank transfer voucher or transaction screenshot of the payment platform, it can be provided together.

6.Application to trace

In rare cases, if there are problems with your funds during the transfer process, you can apply to your bank or payment platform to trace the transaction. They can help you find out where the funds went and solve the problem.

7.Precautionary measures

To avoid the problem of non-deposit of fiat currency, the following preventive measures can be taken:

• Confirm information: carefully check the account info before recharging to ensure accuracy.
• Keep records: Keep all transaction vouchers and confirmation emails for future use.
• Reasonable choice of time: try to avoid the bank’s peak period for remittance, to avoid network congestion caused by delays.

There may be many reasons why fiat currency recharge does not arrive, including bank processing delays, account info errors, network congestion, and system maintenance. By checking transaction status, confirming account info, understanding network delays, checking platform announcements, and contacting customer service support, you can effectively solve the problem of recharge not arriving. Taking appropriate preventive measures can also reduce the occurrence of similar problems. Maintaining patience and meticulous inspection is the key to solving recharge problems.