Feedback notes and instructions

Feedback Notes and Instructions

To help the platform process your feedback more efficiently, please pay attention to the following notes before submitting feedback. Clear and standardized feedback content helps problems be understood and processed faster.

Please Select the Appropriate Feedback Type

Before submitting feedback, please first select the feedback type that best matches your problem or suggestion, for example:

1. Feature Suggestions

2. Bug Reports

3. Others

Choosing the correct type helps the platform assign your feedback to the corresponding processing team and improve processing efficiency.

Feedback Content Should Be True and Specific

Please fill in feedback content according to your actual usage, avoiding overly general descriptions, such as only filling in "there is a problem" or "not easy to use".

It is recommended to explain:

1. The specific scenario where the problem or suggestion appears

2. Related function or page location

3. Your actual operation and expected results

The clearer the content, the easier it is for the platform to understand your feedback.

Bug Reports Should Provide Key Information

If the feedback content involves functional abnormalities or system problems, it is recommended to supplement as much as possible:

1. Specific operation steps

2. Abnormal performance or prompt information

3. Whether it can be repeated

If conditions permit, you can upload relevant screenshots to help technical personnel locate problems faster.

Images Are Only for Supplementary Instructions

Uploading images can help display problems more intuitively, but it is not a required field. Please ensure that the uploaded image content is clear and related to the feedback content, and avoid uploading irrelevant or blurred images.

Supported image formats include png, jpeg, jpg, and the size of a single file does not exceed 20MB.

Avoid Repeatedly Submitting the Same Feedback

Please do not submit feedback with the same or highly similar content multiple times in a short period. Repeated submissions will not speed up the processing progress, but may affect feedback organization and processing efficiency.

Feedback Is Not Equivalent to Immediate Customer Service Support

Feedback is mainly used to collect problems and suggestions. Some content may need to be evaluated or scheduled for processing, and immediate replies cannot be guaranteed.

If you encounter urgent problems or situations that affect normal use, it is recommended to contact APP online customer service first for help.

Tips

The platform will take every reasonable feedback seriously, but some suggestions may not be adopted temporarily due to product planning or compliance requirements. Thank you for your understanding and support.

Every piece of your feedback is an important reference for BiyaPay to continuously optimize products.