Feedback type description

Feedback Type Description

To process your feedback more efficiently, BiyaPay provides different feedback type options in feedback. Please select the type that best matches your problem or suggestion, which will help the platform understand your needs faster and process them.

Currently supported feedback types include: Feature Suggestions, Bug Reports, Others.

1. Feature Suggestions

When you have improvement ideas for product features, page design or usage processes, you can choose "Feature Suggestions".

Applicable to the following scenarios:

1. Hope to add a certain function or tool

2. Have optimization suggestions for the usage process of existing functions

3. Propose improvement suggestions for page layout and interactive experience

When submitting feature suggestions, it is recommended to describe your usage scenarios and expected effects in detail to facilitate product team evaluation and optimization.

Bug Reports

When you encounter problems such as function abnormalities, page errors or operation failures during use, please select "Bug Reports".

Applicable to the following scenarios:

1. Pages cannot load normally or display abnormally

2. Function operations are unresponsive or report errors

3. Data display does not match reality

When submitting bug reports, it is recommended to provide specific operation steps, abnormal performance, and upload relevant screenshots to help the technical team quickly locate and fix problems.

Others

If your feedback content does not belong to the above two categories, you can choose "Others".

Applicable to the following scenarios:

1. Questions or suggestions during use

2. Problems that are uncertain whether to classify as feature suggestions or bugs

3. Other matters that need feedback

After selecting "Others", please try to clearly describe your problem or idea, and the platform will process accordingly based on the content.

Tips for Submitting Feedback

1. Choosing the appropriate feedback type can improve processing efficiency

2. The more specific the feedback content, the more helpful it is to solve problems

3. If there are abnormal situations, it is recommended to upload screenshots as supplementary instructions

Tips

After submitting feedback, the platform will classify and process according to feedback types. Some suggestions or problems may take some time to evaluate and optimize. Thank you for your understanding and support.

If you encounter urgent problems, it is recommended to contact online customer service first for help.