How to file a complaint?
If you encounter problems or fraudulent behavior when using BiyaPay or other services, you can file a complaint by contacting BiyaPay customer service:
Online Customer Service
Official website or in-app: Visit BiyaPay's official website or open the BiyaPay app and find the customer support option.
Official email: Send a detailed complaint email to BiyaPay's customer service email. Make sure to include your account information, problem description, relevant screenshots or files in the email.
Customer service email: service@biyapay.com
The effectiveness of a complaint depends on the detail and accuracy of the information you provide. Through the above steps, you can clearly express your problems and seek fair and timely solutions. If you need further help or advice during the complaint process, please feel free to seek support from friends, family or legal advisors.
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BIYA GLOBAL LLC is a licensed entity registered with the U.S. Securities and Exchange Commission (SEC No.: 802-127417); a certified member of the Financial Industry Regulatory Authority (FINRA) (Central Registration Depository CRD No.: 325027); regulated by the Financial Industry Regulatory Authority (FINRA) and the U.S. Securities and Exchange Commission (SEC).
BIYA GLOBAL LLC is registered with the Financial Crimes Enforcement Network (FinCEN), an agency under the U.S. Department of the Treasury, as a Money Services Business (MSB), with registration number 31000218637349, and regulated by the Financial Crimes Enforcement Network (FinCEN).
BIYA GLOBAL LIMITED is a registered Financial Service Provider (FSP) in New Zealand, with registration number FSP1007221, and is also a registered member of the Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme in New Zealand.