What should I do if face recognition fails?

If face recognition fails when using BiyaPay, you can try the following steps to resolve the issue:

1、Check environment and device

Adequate lighting: Make sure you are in a well-lit environment for face recognition, avoiding strong light or backlight.

Device camera: Ensure your device camera is clean and working properly, not blocked or dirty.

Stable device: Keep the device stable and do not shake it.

2、Try again

Restart: Close the application and restart it, then try face recognition again.

Multiple attempts: Sometimes trying a few more times can succeed.

3、Confirm information

Accurate information: Make sure the personal information you provide (such as name, ID number, etc.) exactly matches the information on your official ID.

Update photo: If your appearance has changed significantly (such as hairstyle, makeup, etc.), you can try updating your ID photo.

4、Technical support

Contact customer service: Contact BiyaPay customer service, explain the problem, and get further help.

Submit documents: According to customer service guidance, you may need to submit photos or scans of identity documents for manual verification.

5、Use alternative methods

Other verification methods: If face recognition fails multiple times, ask customer service if there are other identity verification methods.

Through the above steps, you can effectively resolve the issue of BiyaPay face recognition failure. If all methods have been tried and the problem still cannot be resolved, please wait patiently for further assistance from customer service to ensure your account verification can be completed successfully.