What to do if fiat withdrawal/remittance doesn't arrive?

Generally it will arrive on the same day. If the withdrawal time is too late or encounters bank review, it usually takes one to three working days. If it hasn't arrived by the third working day, please contact BiyaPay customer service to check the remittance progress.

Fiat withdrawal delays may be caused by various reasons. Here are some common causes:

1. Bank processing time:

- Different banks have different processing times, especially during weekends or public holidays, which may cause withdrawal delays.

2. Bank review:

- Due to sensitive recipient identity or uncertain information, or suspicious transactions requiring additional review, bank reviews may involve any of the intermediary banks, remitting banks, or receiving banks, which may lead to延长 processing time.

3. Incorrect receiving account information:

- If you filled in incorrect bank account information when submitting the withdrawal request (such as wrong account number, recipient name, bank code, etc.), it may cause the funds to fail to be successfully remitted to the receiving account.

4. Intermediary bank issues:

- In cross-border remittances, funds may need to go through multiple intermediary banks. If intermediary banks have problems or processing delays, it may also affect the arrival time.

5. Anti-Money Laundering (AML) and regulatory review:

- If the withdrawal amount is large or there are other suspicious circumstances, it may trigger anti-money laundering and regulatory review procedures, causing withdrawal delays or requiring additional documents.

Understanding these possible causes can help you better understand why withdrawals may be delayed and take appropriate measures to contact the BiyaPay support team or wait for further processing.