What should I do if my fiat deposit has not arrived?

If your fiat deposit has not arrived, don't panic. Here are some detailed steps and suggestions to help you handle this issue:

1. Check Transaction Status

You need to make a deposit via bank transfer. Check your bank account to ensure the transfer has been completed successfully. You can check the bank statement or online banking transaction records.

2. Confirm Account Information

Make sure you used the correct account information when making the transfer. Any incorrect account information will cause the funds to fail to arrive.

3. Network Delay

Bank transfers or payment platform transactions may take some time to process, especially during peak periods or holidays. Typically, bank transfers may take 1-3 business days.

4. Contact Your Bank for MT103

Please contact your bank's customer service and request the MT103 message for this transfer. After obtaining the MT103, please submit it to BiyaPay customer service. We will use this information to contact the receiving bank and help you track the progress of your transfer.

5. Contact Exchange or Platform Customer Service

If the above steps still cannot resolve the issue, you can contact the exchange or platform customer support. Providing the following information will help them process your issue more quickly:

• Transaction Date and Time: The exact date and time of the transaction.
• Transaction Amount: The specific amount deposited.
• Transaction Reference Number: The bank transfer or payment platform transaction reference number.
• Deposit Account Information: The account or address information you deposited to.
• Transaction Proof: If you have bank transfer receipts or payment platform transaction screenshots, you can provide them together.

6. Request Investigation

In rare cases, if your funds encounter problems during the transfer process, you can request your bank or payment platform to investigate the transaction. They can help you find out where the funds went and resolve the issue.

7. Preventive Measures

To avoid fiat deposit issues, you can take the following preventive measures:

• Confirm Information: Carefully verify account information before depositing to ensure accuracy.
• Keep Records: Save all transaction receipts and confirmation emails for future reference.
• Choose Appropriate Timing: Try to avoid making transfers during bank peak hours to prevent delays due to network congestion.

There can be many reasons why fiat deposits do not arrive, including bank processing delays, incorrect account information, network congestion, and system maintenance. By checking transaction status, confirming account information, understanding bank delays, checking platform announcements, and contacting customer support, you can effectively resolve deposit issues. Taking appropriate preventive measures can also reduce the occurrence of similar deposit problems. Maintaining patience and careful checking is the key to solving deposit issues.