What should I do if my cryptocurrency deposit has not arrived?

When recharging digital currencies, you may occasionally encounter situations where the recharge does not arrive in your account. If you encounter this kind of problem, don't panic. Here are some solutions and steps to help you deal with the problem of insufficient recharge:

1. Check transaction status

First, confirm whether the transaction has been confirmed by the blockchain network. You can check this by:

• Blockchain Explorer: Use a blockchain explorer (such as Etherscan, Blockchain.com, etc.) to enter your transaction hash (Transaction Hash) or wallet address to view the transaction status. If the transaction shows as Unconfirmed or Pending, you may need to wait for a while.
• Transaction records of the exchange or wallet: Log in to your sender account to view the withdrawal records and status. If it shows as being processed, you may need to wait. (modified)

2. Confirm the correctness of the address

Make sure the recharge address you enter is correct. Any address errors will result in lost or delayed funds:

• Copy and Paste: When entering an address, it is recommended to use the copy and paste function to avoid manual typing errors.
• Check multiple times: Confirm that every character of the address is correct.

3. Network confirmation time

Transaction confirmation times vary between blockchain networks, and may take longer especially when the network is congested:

• Bitcoin Network: Typically takes 10 minutes to 1 hour.
• Ethereum Network: Usually takes a few minutes, but may take longer during peak network times.
• Other networks: Such as Tron, Solana, etc., usually the confirmation time is shorter, but it will also be affected by network load.

4. Contact BiyaPay customer service

If you confirm that the transaction has been confirmed by the blockchain network but the recharge has not yet arrived, you can contact BiyaPay wallet customer service support. Providing the following information will help them handle your issue more quickly:

• Transaction Hash: used to track transactions on the blockchain.
• Registered email: BiyaPay registered email
• Currency name: Recharge currency name
• Recharge protocol type: Network type
• Recharge Address: The target address you use to recharge.
• Transaction Time: The time when the transaction was initiated.
• Screenshots or other proof: If you have screenshots or related documents of the recharge record, you can provide them together.

5. Log in to BiyaPay wallet and refresh the page

If the waiting time exceeds the prompt time for transferring out of the wallet, for example, if you use the TRC20 protocol to recharge USDT, after 3-4 minutes have passed, you need to refresh the BiyaPay page to check the active address and check again whether the account has been received.(modified)

6. Wait and be patient

In most cases, recharge delays are temporary and you just need to be patient and wait for a while. If your account still hasn't arrived after a certain period of time, you need to take further action, such as contacting customer service again or checking for other possible problems.

Summary of specific operation steps

1. Check the transaction status using a blockchain explorer.
2. Confirm the correctness of the recharge address.
3. Wait for sufficient network confirmation time.
4. Contact the customer service support of the exchange or wallet and provide the transaction hash, registered email, currency name, protocol type, recharge address, transaction time and related screenshots.
5. Check the exchange or wallet announcement to see if there is system maintenance or other reasons for delays.
6. Be patient, most recharge issues will be resolved in a short time.

Precautionary Measures

In order to avoid the problem of non-recharge, here are some preventive measures:

• Check address carefully: Make sure to double-check the target address before each recharge.
• Choose the appropriate network fee: Pay enough network fees to ensure that transactions are confirmed in a timely manner.
• Avoid peak period transactions: Try to avoid large or frequent transactions during the peak period of the blockchain network.
• Use a reputable platform: Choose a well-known and reputable exchange and wallet to trade with.

Through the above steps and preventive measures, you can effectively handle and prevent the problem of digital currency recharge not being accounted for, ensuring the safety and timely arrival of your digital assets.