What should I do if face recognition fails?

If face recognition fails when using BiyaPay, you can try the following steps to resolve the issue:

1. Check the environment and equipment

2. Adequate lighting: Ensure you perform face recognition in a well-lit environment, avoiding strong light or backlighting.

3. Device camera: Make sure your device’s camera is clean, functioning properly, and not obstructed or dirty.

4. Stabilize the device: Keep the device steady and avoid shaking it.

5. Try again

6. Restart: Close the app and restart it, then attempt face recognition again.

7. Multiple attempts: Sometimes success can be achieved by trying a few more times.

8. Confirm information

9. Accurate information: Ensure the personal information you provide (such as name, ID number, etc.) exactly matches the information on your official documents.

10. Update photo: If your appearance has changed significantly (such as hairstyle, makeup, etc.), try updating your ID photo.

11. Technical support

12. Contact Customer Service: Reach out to BiyaPay customer service to explain the issue and get further assistance.

13. Submit documents: Following customer service instructions, you may need to submit photos or scans of identity documents for manual verification.

14. Use alternative methods

15. Other verification methods: If face recognition fails multiple times, ask customer service about alternative authentication methods.

By following these steps, you can effectively address BiyaPay face recognition failures. If the problem persists after trying all methods, please wait patiently for further assistance from customer service to ensure your account verification is successfully completed.