What if facial recognition fails?

If the facial recognition with BiyaPay does not pass, you can try the following steps to solve the problem:

1.Inspect the environment and equipment

• Adequate lighting: Make sure you perform facial recognition in a well-lit environment, avoiding strong light or backlight.
• Device camera: Ensure that your device camera is clean and working properly, without obstruction or dirt.
• Stable equipment: Keep the equipment stable and do not shake.

2.Try again

• Restart: Close the application and restart, then try facial recognition again.
• Multiple attempts: Sometimes trying multiple times can lead to success.

3.Confirmation information

• Accurate information: Ensure that the personal information you provide (such as name, ID number, etc.) is exactly the same as the information on official documents.
• Update photo: If your appearance has undergone significant changes (such as hairstyle, makeup, etc.), you can try updating your ID personal photo.

4.Technical support

• Contact customer service: Contact BiyaPay customer service to explain the problem and obtain further assistance.
• Submit documents: According to customer service instructions, it may be necessary to submit photos or scanned copies of identity documents for manual verification.

5.Use alternative methods

• Other verification methods: If facial recognition fails multiple times, ask customer service if there are other authentication methods.

By following the above steps, you can effectively solve the problem of BiyaPay facial recognition not passing. If all methods have been tried and still cannot be solved, please patiently wait for further assistance from customer service to ensure that your account verification can be completed smoothly.