What to Do If Fiat Withdrawal/Remittance Does Not Arrive?

Withdrawals are generally credited on the same day. However, if the withdrawal is made late or undergoes bank review, it usually takes one to three business days to arrive. If the funds have not arrived by the third business day, please contact BiyaPay customer service to inquire about the remittance status.

There are various reasons why fiat withdrawals may not arrive. Here are some common causes:

1. Bank Processing Time:

2. Different banks have different processing times. Especially during weekends or public holidays, this may cause delays in the withdrawal arrival.

3. Bank Review:

4. If the recipient’s identity is sensitive or information is uncertain, or if the transaction appears suspicious, additional bank reviews may be conducted. These reviews can involve any party among the intermediary bank, remitting bank, or receiving bank, potentially extending processing time.

5. Incorrect Recipient Account Information:

6. If you provided incorrect bank account details (such as wrong account number, recipient name, bank code, etc.) when submitting the withdrawal request, the funds may fail to be successfully credited to the recipient’s account.

7. Intermediary Bank Issues:

8. In cross-border remittances, funds may pass through multiple intermediary banks. If any intermediary bank encounters issues or delays, it can affect the arrival time.

9. Anti-Money Laundering (AML) and Regulatory Review:

10. Large withdrawal amounts or other suspicious factors may trigger AML and regulatory review procedures, causing withdrawal delays or requiring additional documentation.

Understanding these possible reasons can help you better comprehend why a withdrawal might be delayed and take appropriate steps to contact BiyaPay support or wait for further processing.