汇款功能

How to view the exchange rate between different currencies? (Web version)

Click [Quick Exchange] in the upper left corner of the official website to view the exchange rates of different currencies.
发布于 2025-01-08

Why was my remittance order cancelled? (Web version)

If a remittance order is cancelled, you can check the cancellation reason in the message center, or check your registered email address and customer service email address to see if you have received an email explaining the cancellation reason.
发布于 2025-01-08

How long does it take for the remittance to arrive after I submit it? (Web version)

After you submit the remittance, we will process your order as soon as possible and it will basically arrive on the same day (working day).
发布于 2025-01-08

How to check the exchange rate between different currencies?

Click [Convert] on the homepage to enter the Convert page. The conversion exchange rate of different currencies is different, and the conversion exchange rate may be different at different times, please check it on the [Convert] page.
发布于 2024-09-12

What should I do if the bank details of the receiving account are filled in incorrectly?

If you make a mistake when filling in the bank details of the receiving account, once the remittance has been sent, you cannot modify the receiving account info to the bank. If the remittance has not been sent, you can choose to cancel the remittance or c
发布于 2024-09-12

Is there a discount for large remittance fees?

Large remittances have discounts on handling fees. The higher the single withdrawal amount, the lower the handling fee, with a minimum of 0.5%.
发布于 2024-09-12

If the required documents are not submitted to the bank, will the bank transfer be approved?

When encountering bank review, if the required information is not submitted, bank remittance is usually not approved.
发布于 2024-09-12

Why was my remittance order cancelled?

If the remittance order is cancelled, you can check the reason for cancellation in the message center, or check whether your registered email or customer service email has sent you an email explaining the reason for the remittance cancellation.
发布于 2024-09-12

How do I correct an error in the payee information?

After submitting a remittance order, different situations need to be taken depending on the status of the order.
发布于 2024-09-06

Why did I receive an email indicating that the remittance has been completed, but the funds have not

When you receive an email indicating that the remittance has been completed, it means that it has been submitted to the bank for remittance and the bank is accepting your remittance. It takes time for the bank to accept the remittance and basically it wil
发布于 2024-09-06
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