How to cancel the remittance?
After submitting the remittance order, if you want to cancel the remittance, you can check the status of the remittance order.
Published on 2024-09-12
Why is the arrival amount less than the remittance amount?
Common reasons for remittances arriving at less than the amount sent include: remittance handling fees (sending, transit and receiving bank fees), exchange rate differences, international remittance intermediary bank charges, wire transfer fees, and surch
Published on 2024-09-06
How can I check the status of my remittance and the different statuses?
Remittance status refers to the different stages of the remittance process, such as “processing”, “completed” or “failed”, etc., to help users understand the progress of the funds processing. The destination of funds refers to the final recipient of the r
Published on 2024-09-06
How can I send money using BiyaPay?
The process of remittance using BiyaPay includes real-name authentication and adding a payee account. After topping up USDT, there are two ways to remit USD: 1) Convert USDT to USD first and then remit the money; 2) Choose to remit USDT directly, and the
Published on 2024-08-23
What impact does submitting the required documents to the bank as soon as possible have on the speed
Submitting the required documents as soon as possible during bank review is important for speeding up the review process, reducing delays, improving moderation efficiency, complying with compliance requirements, and avoiding remittance failures. This can
Published on 2024-08-20
How to delete a payment account? (Web version)
Click [Remittance] in the upper left corner of the official website. On the [Remittance] page, click [Add Payee]. Click the three small dots on the right side of the receiving account to choose to delete the account.
Published on 2025-01-08
What can be filled in the remittance remarks? How to submit and modify the remittance remarks? (Web
On the remittance page, after selecting the remittance account, you can find the space to fill in the remittance remarks at the bottom.
Published on 2025-01-08
After submitting the remittance, how long does it take to be remitted? (Web version)
After you submit your remittance, please wait for the bank to process it. It is expected to be processed within 8 hours after 9 am Singapore working hours.
Published on 2025-01-08
How much is the remittance fee charged by the bank?
Generally speaking, if you transfer money in your home country or local currency, such as transferring US dollars to a US bank account, Singapore bank account transferring Singapore dollars, and Hong Kong bank account transferring Hong Kong dollars, the b
Published on 2024-09-12
How to delete a receiving account?
On the payee account interface, long press the bank account with your finger and swipe left to delete it.
Published on 2024-09-12