What is your privacy policy? (Web version)
At the bottom of the official website, you can view the privacy policy.
Published on 2025-01-07
What is your Privacy Policy?
APP registration page, you can view the Privacy Policy, you can also view the Privacy Policy in the official website announcement center.
Published on 2024-09-11
How long is my data stored?
As we are a regulated Financial Institution, BiyaPay is obligated to store some of your personal and transaction data for a long period of time, and we are required to retain the data for more than 10 years in accordance with regulatory requirements.
Published on 2024-09-11
How to authenticate identity?(Web)
Click on the avatar in the upper right corner of the official website, select [Identity Authentication], and authenticate your [ID Card] or [Passport].
Published on 2025-01-07
How to perform identity authentication?
Click on the profile picture in the upper right corner of the app homepage, select "Identity Authentication", authenticate your ID card or passport, upload a clear and correct angle ID photo according to the prompts, and finally perform facial recognition
Published on 2024-09-11
Can I have multiple accounts?
A natural person can only authenticate one BiyaPay account and cannot have multiple accounts.
Published on 2024-09-11
What if facial recognition fails?
If the facial recognition with BiyaPay does not pass, you can try the following steps to solve the problem.
Published on 2024-09-11
What is Level 2 Verification ?
Level 2 authentication, commonly known as Two-Factor Authentication (2FA), is a security measure designed to provide stricter account security protection than traditional usernames and passwords.
Published on 2024-09-05
How to bind Biya validator? (Web version)
Click the avatar in the upper right corner of the official website, in the [Security Center], click [Bind Biya Authenticator], and follow the prompts to bind.
Published on 2025-01-07
How to bind secondary verification ?
Binding secondary verification requires three steps. First, download the Biya validator, then obtain the verification code, and finally bind the validator to complete it.
Published on 2024-09-10