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How long does it take for the remittance to arrive after I submit it? (Web version)
After you submit the remittance, we will process your order as soon as possible and it will basically arrive on the same day (working day).
Published on 2025-01-08
How to check the exchange rate between different currencies?
Click [Convert] on the homepage to enter the Convert page. The conversion exchange rate of different currencies is different, and the conversion exchange rate may be different at different times, please check it on the [Convert] page.
Published on 2024-09-12
What should I do if the bank details of the receiving account are filled in incorrectly?
If you make a mistake when filling in the bank details of the receiving account, once the remittance has been sent, you cannot modify the receiving account info to the bank. If the remittance has not been sent, you can choose to cancel the remittance or c
Published on 2024-09-12
Is there a discount for large remittance fees?
Large remittances have discounts on handling fees. The higher the single withdrawal amount, the lower the handling fee, with a minimum of 0.5%.
Published on 2024-09-12
If the required documents are not submitted to the bank, will the bank transfer be approved?
When encountering bank review, if the required information is not submitted, bank remittance is usually not approved.
Published on 2024-09-12
Why was my remittance order cancelled?
If the remittance order is cancelled, you can check the reason for cancellation in the message center, or check whether your registered email or customer service email has sent you an email explaining the reason for the remittance cancellation.
Published on 2024-09-12
How do I correct an error in the payee information?
After submitting a remittance order, different situations need to be taken depending on the status of the order.
Published on 2024-09-06
Why did I receive an email indicating that the remittance has been completed, but the funds have not
When you receive an email indicating that the remittance has been completed, it means that it has been submitted to the bank for remittance and the bank is accepting your remittance. It takes time for the bank to accept the remittance and basically it wil
Published on 2024-09-06
How long does it take for the money to arrive after I submit the remittance?
After you submit the remittance, we will accept your order as soon as possible, basically on the same day (working days) to the account!
Published on 2024-08-20
Can I remit a certain amount? (Web)
You can remit a confirmed amount. On the [Remittance] page, enter the remittance amount. The amount displayed in the actual remittance is the confirmed amount we will remit to you.
Published on 2025-01-08