Latest Guide to Hang Seng Credit Card Customer Service Hotline: One-Stop Inquiry Tutorial

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You can call the Hang Seng credit card hotline at 2998 8222 (24 hours), 2398 0000 (annual fee waiver and card loss reporting), or 2998 6899 (promotion inquiries) anytime. All hotlines operate 24/7, allowing you to easily make one-stop inquiries and receive assistance.

Key Points

• The Hang Seng credit card hotline operates 24/7, providing immediate support for you to inquire and handle credit card matters anytime.
• Using multiple channels such as the official website, mobile app, and AI chatbot “Eden” enables one-stop, fast inquiries, improving efficiency and satisfaction.
• When calling the hotline, you can use shortcut keys to quickly connect to a live agent, especially suitable for urgent issues like annual fee waivers and lost credit cards.

Hang Seng Credit Card Hotline Overview

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Hotline Numbers

You can choose the appropriate Hang Seng credit card hotline based on your specific needs. Below are the latest hotline numbers for 2025:

You can call the above Hang Seng credit card hotlines anytime for immediate assistance.

Service Hours

All Hang Seng credit card hotlines operate 24/7, allowing you to inquire or handle credit card matters at any time.

• 2998 8222 (General Credit Card Services): 24 hours
• 2398 0000 (Annual Fee Waiver & Card Loss): 24 hours
• 2998 6899 (Promotions & Points Inquiries): 24 hours

Tip: You can call during off-peak hours (e.g., before 9 AM or after 8 PM) to experience shorter wait times.

Shortcut Keys and Live Agents

When you call 2398 0000 (Annual Fee Waiver & Card Loss Hotline), you can follow these steps to quickly access the desired service:

1. Press “1” to select the language
2. Press “8” to enter credit card services
3. Press “4” to select annual fee waiver or card loss reporting
4. Press “8” to connect with a live agent

This way, you can quickly reach a live agent to handle urgent matters like annual fee waivers or lost credit cards.

Hang Seng Bank has now introduced the AI chatbot “Eden,” significantly improving service efficiency. The AI chatbot can instantly respond to most of your inquiries, with a resolution rate increasing from 50% to over 75%, far exceeding the industry average. The AI chatbot handles over 80% of service volume, equivalent to the workload of 12 live agents, allowing human agents to focus on more complex issues. The AI chatbot operates 24/7, identifying 99.2% of issues instantly and answering 96.1% of inquiries directly, improving overall service quality and customer satisfaction.

If you encounter an issue the AI chatbot cannot resolve, the system will automatically transfer you to a live agent, ensuring you receive the most appropriate assistance. You can confidently use the Hang Seng credit card hotline, as both AI and live agents provide professional support.

One-Stop Inquiry Methods

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Website Inquiries

You can visit the Hang Seng Bank official website directly and use the “Credit Card Services” section on the homepage to inquire about various information. According to surveys, the optimized website offers a simpler operational process, and its responsive design ensures smooth inquiries across different devices.

Website surveys show that over 1,000 users find the new website more convenient for inquiries, with a more user-friendly interface design.
When filling out forms on the website, accuracy improved by 50%, and phone inquiries decreased by 30%.

Mobile App Inquiries

You can download the Hang Seng Bank mobile app to check credit card information anytime, anywhere. The app is designed to be simple, with automated operational processes, enabling instant responses to your inquiries. Although no specific data is available, users generally find app inquiries faster and more accurate, improving overall satisfaction. You only need to log into the app, select the “Credit Card” page, and view statements, points, and the latest offers.

Other Official Channels

You can also inquire through Hang Seng Bank’s online customer service, AI chatbot “Eden,” or by visiting a branch in person. It’s recommended that you prepare identification documents and credit card details in advance for verification.

Tip: Voice navigation may be slower during peak hours (e.g., 12 PM to 2 PM). It’s suggested to inquire in the morning or evening to save waiting time.

You should note down the 2025 Hang Seng credit card hotline numbers and their 24/7 service hours. Regularly check official announcements to stay updated with the latest information. Make good use of one-stop inquiry methods to enhance your credit card usage experience and efficiency.

FAQ

How to apply for an annual fee waiver?

You can call 2398 0000 and follow the instructions to select the annual fee waiver option. You need to prepare your credit card details and identification.

How long does it take to reissue a new card after reporting a lost credit card?

After reporting a lost card, Hang Seng Bank will mail a new card within 7 working days. You can check the progress.

Are there additional fees for hotline services?

You incur no additional fees for calling the Hang Seng credit card hotline. You only pay standard local call charges.

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