反馈类型说明
为了更高效地处理你的反馈，BiyaPay 在意见反馈中提供了不同的反馈类型选项。请选择最符合你问题或建议的类型，有助于平台更快理解你的需求并进行处理。
目前支持的反馈类型包括：功能建议、Bug 反馈、其它。
一、功能建议
当你对产品功能、页面设计或使用流程有改进想法时，可以选择「功能建议」。
适用于以下场景： 
1. 希望新增某项功能或工具 
2. 对现有功能的使用流程有优化建议 
3. 对页面布局、交互体验提出改进意见
提交功能建议时，建议尽量详细描述你的使用场景和期望效果，方便产品团队评估和优化。
二、Bug 反馈
当你在使用过程中遇到功能异常、页面错误或操作失败等问题时，请选择「Bug 反馈」。
适用于以下场景： 
1. 页面无法正常加载或显示异常 
2. 功能操作无响应或报错 
3. 数据展示与实际不符
提交 Bug 反馈时，建议提供具体的操作步骤、异常表现，并上传相关截图，有助于技术团队快速定位和修复问题。
三、其它
如你的反馈内容不属于以上两类，可以选择「其它」。
适用于以下场景： 
1. 使用过程中的疑问或建议 
2. 不确定该归类为功能建议或 Bug 的问题 
3. 其他需要反馈的事项
选择「其它」后，请尽量清晰描述你的问题或想法，平台会根据内容进行相应处理。
提交反馈的小建议
<ol>
<li>选择合适的反馈类型可以提升处理效率</li>
<li>反馈内容越具体，越有助于问题解决</li>
<li>如有异常情况，建议同时上传截图作为补充说明</li>
</ol>
温馨提示
提交反馈后，平台会根据反馈类型进行分类处理。部分建议或问题可能需要一定时间评估和优化，感谢你的理解与支持。
如遇紧急问题，建议优先联系在线客服获取帮助。
<img alt="image" src="https://public.hxdsmy.com/static/MTc3MDE4OTkwNDQyMzg0MDg2Mw==_1770189903278.png" />

Feedback Type Description
To process your feedback more efficiently, BiyaPay provides different feedback type options in the feedback section. Please select the type that best matches your issue or suggestion, which will help the platform understand your needs faster and process them accordingly.
Currently supported feedback types include: Feature Suggestions, Bug Reports, and Others.
1. Feature Suggestions
When you have ideas for improving product features, page design, or usage flow, you can select "Feature Suggestions".
Applicable scenarios: 
1. Hoping to add a new feature or tool 
2. Having optimization suggestions for the current feature usage flow 
3. Suggesting improvements for page layout or interaction experience
When submitting feature suggestions, it is recommended to describe your usage scenario and expected results in detail to facilitate evaluation and optimization by the product team.
2. Bug Reports
When you encounter functional abnormalities, page errors, or operation failures during use, please select "Bug Reports".
Applicable scenarios: 
1. Page fails to load properly or displays abnormally 
2. Function operation has no response or reports errors 
3. Data display does not match actual situation
When submitting bug reports, it is recommended to provide specific operation steps, abnormal performance, and upload relevant screenshots to help the technical team quickly locate and fix the problem.
3. Others
If your feedback does not fall into the above two categories, you can select "Others".
Applicable scenarios: 
1. Questions or suggestions during use 
2. Issues that are uncertain to be categorized as feature suggestions or bugs 
3. Other matters that need feedback
After selecting "Others", please try to clearly describe your problem or idea, and the platform will process it accordingly.
Tips for Submitting Feedback
<ol>
<li>Selecting the appropriate feedback type can improve processing efficiency</li>
<li>The more specific the feedback content, the more helpful it is for problem resolution</li>
<li>If there are abnormal situations, it is recommended to upload screenshots as supplementary explanation</li>
</ol>
Tips
After submitting feedback, the platform will classify and process according to the feedback type. Some suggestions or issues may need time for evaluation and optimization. Thank you for your understanding and support.
If you encounter urgent issues, it is recommended to contact online customer service first for help.
<img alt="image" src="https://public.hxdsmy.com/static/MTc3MDE4OTkwNTM1NjI1OTE4MQ==_1770189904206.png" />

反馈类型说明

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