如果在使用BiyaPay进行人脸识别时不通过，您可以尝试以下步骤来解决问题：
<ol>
<li>
检查环境和设备
</li>
<li>
光线充足：确保您在一个光线充足的环境中进行人脸识别，避免强光或背光。
</li>
<li>设备摄像头：确保您的设备摄像头干净且正常工作，没有被遮挡或脏污。</li>
<li>
稳定设备：保持设备稳定，不要晃动。
</li>
<li>
重新尝试
</li>
<li>
重新启动：关闭应用程序并重新启动，然后再次尝试进行人脸识别。
</li>
<li>
多次尝试：有时多尝试几次可以成功通过。
</li>
<li>
确认信息
</li>
<li>
准确信息：确保您提供的个人信息（如姓名、身份证号等）与官方证件上的信息完全一致。
</li>
<li>
更新照片：如果您的外貌发生了较大变化（如发型、化妆等），可以尝试更新您的证件个人照片。
</li>
<li>
技术支持
</li>
<li>
联系客服：联系BiyaPay客服，说明问题，获取进一步帮助。
</li>
<li>
提交证件：根据客服指引，可能需要提交身份证明文件的照片或扫描件，以便手动验证。
</li>
<li>
使用替代方法
</li>
<li>
其他验证方式：如果人脸识别多次失败，询问客服是否有其他身份验证方法。
</li>
</ol>
通过以上步骤，您可以有效地解决BiyaPay人脸识别不通过的问题。如果所有方法都尝试后仍无法解决，请耐心等待客服的进一步协助，确保您的账户验证能够顺利完成。

If face recognition fails when using BiyaPay, you can try the following steps to resolve the issue:
<ol>
<li>
Check the environment and equipment
</li>
<li>
Adequate lighting: Ensure you perform face recognition in a well-lit environment, avoiding strong light or backlighting.
</li>
<li>Device camera: Make sure your device’s camera is clean, functioning properly, and not obstructed or dirty.</li>
<li>
Stabilize the device: Keep the device steady and avoid shaking it.
</li>
<li>
Try again
</li>
<li>
Restart: Close the app and restart it, then attempt face recognition again.
</li>
<li>
Multiple attempts: Sometimes success can be achieved by trying a few more times.
</li>
<li>
Confirm information
</li>
<li>
Accurate information: Ensure the personal information you provide (such as name, ID number, etc.) exactly matches the information on your official documents.
</li>
<li>
Update photo: If your appearance has changed significantly (such as hairstyle, makeup, etc.), try updating your ID photo.
</li>
<li>
Technical support
</li>
<li>
Contact Customer Service: Reach out to BiyaPay customer service to explain the issue and get further assistance.
</li>
<li>
Submit documents: Following customer service instructions, you may need to submit photos or scans of identity documents for manual verification.
</li>
<li>
Use alternative methods
</li>
<li>
Other verification methods: If face recognition fails multiple times, ask customer service about alternative authentication methods.
</li>
</ol>
By following these steps, you can effectively address BiyaPay face recognition failures. If the problem persists after trying all methods, please wait patiently for further assistance from customer service to ensure your account verification is successfully completed.

人脸识别不通过怎么办？

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