How long does it take to get a refund if the remittance fails?

The refund time after a failed remittance is affected by various factors, including the remittance channel, the number of banks involved, the financial system of the country and region, and the internal processing process of the bank. Generally, a refund takes 5-20 working days, depending on the bank. To ensure a smooth refund, it is recommended to contact the receiving bank in a timely manner and request a refund number or a screenshot of the return email to BiyaPay customer service. We will regularly monitor the account to confirm the refund progress.