What to do if the digital currency recharge does not arrive?

When recharging digital currency, you may occasionally encounter situations where the recharge does not arrive. Don’t panic when encountering this problem. Here are some solutions and steps that can help you deal with the problem of recharge not arriving:

1.Check transaction status

First, confirm whether the transaction has been confirmed by the blockchain network. You can check it in the following ways:

• Blockchain Browser: Use a blockchain browser (such as Etherscan, Blockchain.com , etc.) to enter your transaction hash (Transaction Hash) or wallet address to view the transaction status. If the transaction shows as Unconfirmed or still in processing (Pending), you may need to wait for a while.
• Transaction history of the exchange or wallet: Log in to your outgoing account to view withdrawal history and status. If it shows as processing, you may need to wait.

2.Confirm the correctness of the address

Make sure the recharge address you enter is correct. Any incorrect address will result in loss or delayed arrival of funds.

• Copy and paste: When entering the address, it is recommended to use the copy and paste function to avoid manual input errors.
• Multiple checks: Verify that each character of the address is correct.

3.Network confirmation time

The transaction confirmation time varies among different blockchain networks, especially when the network is congested, it may take longer.

• Bitcoin network: usually takes 10 minutes to 1 hour.
• Ethereum network: It usually takes a few minutes, but it can take longer during network peaks.
• Other networks: such as Tron, Solana, etc., usually have shorter confirmation times, but are also affected by network load.

4.Contact BiyaPay customer service

If you confirm that the transaction has been confirmed by the blockchain network, but the recharge has not yet arrived, you can contact the customer service support of the BiyaPay wallet. Providing the following information will help them handle your problem faster.

• Transaction Hash: Used to track transactions on the blockchain
• Registered Email: BiyaPay Registered Email
• Currency name: Recharge currency name
• Recharge protocol type: network type
• Recharge address: The destination address you use to recharge
• Trading time: The time when the transaction was initiated
• Screenshot or other proof: If there is a screenshot of the recharge record or related documents, it can be provided together

5.Log in to BiyaPay wallet to refresh the page

If the waiting time exceeds the prompt time for transferring out of the wallet, such as using the TRC20 protocol to recharge USDT, after 3-4 minutes, you need to refresh the BiyaPay page to check for active addresses and check again to see if the account has been credited.

6.Wait and be patient

In most cases, the delay in recharging is temporary, just wait patiently for a period of time. If it still hasn’t arrived after a certain period of time, further action needs to be taken, such as contacting customer service again or checking other possible issues.

Summary of specific operation steps:

1.Check transaction status using blockchain browser.
2.Confirm the correctness of the recharge address.
3.Wait for enough network confirmation time.
4.Contact the customer service support of the exchange or wallet, provide transaction hash, registration email, currency name, protocol type, recharge address, transaction time and relevant screenshots.
5.Check the announcements of the exchange or wallet to see if there is a system maintenance or other reason for the delay.
6.Be patient, most recharge problems will be solved in a short time.

Preventive measures

To avoid the problem of recharge not being credited, here are some preventive measures:

• Check the address carefully: Make sure to check the target address carefully before each recharge.
• Choose the appropriate network fees: Pay enough network fees to ensure that transactions are confirmed in a timely manner.
• Avoid peak trading: Try to avoid large or frequent transactions during the peak period of the blockchain network.
• Use a reputable platform: choose well-known and reputable exchanges and wallets for trading.

By following the above steps and preventive measures, you can effectively handle and prevent the problem of non-arrival of digital currency recharge, ensuring the safety and timely arrival of your digital assets.