How do I unfreeze my BiyaPayVirtual card?

BiyaPay card freezing types and processing methods

1. Freeze yourself

• Definition: A user actively freezes a card, typically for security protection or temporary deactivation.
• Defrosting method:
• Click on the corresponding card and select [Unfreeze], and the card can be used normally.

• Features: Can be unfrozen by the user without additional cost or operation.

2. Card network freezing

• Definition: The card network directly freezes the card due to illegal operations or triggering risk control rules.
• Unfreezing Limits:
• After the card network is frozen, the user cannot unfreeze the card, and the card will expire for a short period of time or permanently.
• Examples of causes: high-frequency failed transactions, malicious chargebacks, illegal uses (such as gambling, pornography, money laundering), etc.
  suggestion
• Handle cards with caution to avoid irregularities in case they trigger a network freeze.
• If you find that the card has been frozen by yourself, you can unfreeze it in time to resume use