Common reasons for remittances arriving at less than the amount sent include: remittance handling fees (sending, transit and receiving bank fees), exchange rate differences, international remittance intermediary bank charges, wire transfer fees, and surch

On the remittance page, after selecting the remittance account, you can find the space to fill in the remittance remarks at the bottom.

A remittance cover note is used to convey additional information and is usually limited to English letters, numbers and basic punctuation, with a character limit of between 20 and 35 characters. The message can be filled in when submitting the remittance,

After submitting a remittance order, different situations need to be taken depending on the status of the order.

Forgetting the remittance attachment requires different measures depending on the circumstances of the remittance order.

For fiat currency withdrawals, the minimum amount is the equivalent of USD 200.

Withdraw fiat currency with a minimum amount of $200 equivalent.